Business Process Management

WHAT DOES BUSINESS PROCESS MANAGEMENT (BPM) MEAN?
Business process management (BPM) is an organizational discipline where a company takes a step back and looks at all of its processes as a whole and individually.
This entails analyzing the current state and identifying areas of improvement to create a more efficient, productive and effective organization. BPM is how a company creates, modifies, and analyzes the predictable processes that make up the core of its business.


Every single department in a company takes some form of raw material (including data) and processes it to transform it into something else. There may be a dozen, or even more, core processes that each department handles.

BPM EXAMPLES & USE CASES

The scope of examples and use cases for BPM is incredibly broad. It can be applied to virtually any workflow or function in order to achieve greater efficiency or cost savings. Some use case examples include:

Expense Approval

Travel Request

Inventory Management

Order fulfillment

Credit card request

Employee onboarding/leaving

OUR SERVICE

Our extensive experience in the BPM space can help with:

Business Process Design

Workflow design, automation & integration

Measuring Process Efficiency

Process Mapping

Standard Operating Procedures (SOP)

Process Analysis & Documentation

OUR BPM PROCESS

We follow a phased approach for all our engagements irrespective of whether we ourselves undertake the system implementation.
1

DESIGN

We identify existing processes as well as areas for improvement. This involves mapping the flow of work between people and systems and evaluating any dependencies or handovers.
2

MODEL

We represent the process in a visual layout using tools like Visio. This also involves fixing details such as deadlines to give a clear idea of the sequence of events, and the flow of data through the process.
3

EXECUTE

This is where we execute the process by testing it live with a small group of people first and then open it up to all users.
4

MONITOR

We regularly track processes to stay up to date on their status and performance. We also flag areas that are underperforming or serving as potential bottlenecks.
5

OPTIMIZE

We then use the information gathered in the previous phase to make process improvements in order to achieve desired results including cost savings and greater efficiencies.

WORKFLOW DESIGN & IMPLEMENTATION

A workflow is the backbone of every task, including project management, in any organization. Every process has a workflow that usually has a starting point, an end, people involved, systems used, and decision points. Intuitively, workflow design is a method where you map out sequential tasks involved in a particular process to take an item from ‘initiated’ to ‘completed’. This helps you get an airplane view of the process and how seamlessly data flows throughout the process.

We offer specialist services in workflow design, implementation, and management. Whether you are looking to optimize your current processes and increase efficiency or implement and manage change in your organization, our team will make sure to make this happen as smoothly as possible.

Workflow design can help you in:
  • Identity and Access Management
  • Project Management
  • Change Management
  • Facilities Management
  • PO Lifecycle Management
  • IT Infrastructure Design & Mapping
  • Automation of Manual Processes

AUTOMATION IS KEY TO TAKE YOUR BUSINESS TO THE NEXT LEVEL

Our automation services enable:

  • Real-time digital services by business APIs
  • Improved information flow by building integrations within your business ecosystem
  • Increased productivity through process and task automation
  • Workflow automation with preconfigured solutions

One of the most important must-haves of business automation is to have a roadmap with quantifiable targets. We are specialised in identifying (and quantifying) productivity barriers and solving them with the best possible technologies and services. We approach business automation with business-driven planning as well smart use of technology solutions in order to solve known and identified business problems.

Project Management

CRM

Customer Support

Process Design

Time Reporting

Document Management

Contact Us

If you have any questions or queries regarding any of our services, please do not hesitate to ask. Our team of helpful analysts are always happy to help.

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